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Vodacom’s Chatbot Answers up to 20 000 Customer Queries per day | Tempemail – Blog – Emails

With the nationwide COVID-19 lockdown in full effect, Vodacom has put numerous measures in place to protect customers and employees. These include measures that have seen frontline agents now working from home as well as stepping up its reliance on TOBi – Vodacom’s chatbot. Using the latest Artificial Intelligence (AI) technology, TOBi was created and […]

Tech firms criticised for ‘lack of answers’ on Covid-19 disinformation | World news- Tempemail – Blog – Emails

MPs have berated leading tech firms for failing to answer questions about taking responsibility for disinformation in the coronavirus pandemic, accusing the companies of giving vague, preprepared answers. Representatives from Facebook, Google and Twitter appeared in front of a Commons select committee but struggled to give satisfactory responses to politicians, who wanted to know what […]