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Telstra braces for fault ticket backlog – Telco/ISP- Tempemail – Blog – Emails

Telstra’s field service team is bracing for a backlog of ‘assurance’ work – and impatient customers – as COVID-19 restrictions are eased, after weeks of not being able to receive jobs. Field service principal Digby Wilson told an SAP forum at the end of April that field services work – comprising activations (orders) and assurance […]