Free Webinar: How to Sell Faster and More To Your Digital Customer | Tempemail – Blog – Emails

Over the last few years, more and more consumers have opted to engage with brands and businesses digitally. This technological evolution — while very beneficial for consumers —  is extremely valuable for organisations, and it has only been fast-tracked by the impact of COVID-19 on social and economic activity.  In these uncertain times, potential clients […]

Netflix to Start Cancelling Inactive Customer Subscriptions | Tempemail – Blog – Emails

Sourced from Getty Images. Netflix says it will begin to ask customers who have not watched anything on the on-demand video streaming service in a year or more if they wish to maintain their subscription — and will cancel their membership if it does not hear back. The company says it has started to notify […]

Jemena powers up CX in search of real-time customer feedback – Projects – Cloud- Tempemail – Blog – Emails

Electricity and gas distributor Jemena is upgrading its capacity to measure the experience that people have when they call in seeking assistance on complex installations and fault resolution. Jemena will today announce that it is deploying InMoment, initially in its contact centre operations before expanding the hosted software across its digital channels. Media and external […]

How technology bolsters operations and customer experience at PhonePe- Tempemail – Blog – Emails

Read Article In a span of three years, the digital payments arm of Flipkart, PhonePe has brought to its fold a significant proportion of the digital payments market. With over 80 million monthly active users, the platform witnesses more than 500 million total monthly transactions; and a robust technology backbone has been critical in supporting […]

Digital helps IndusInd Bank ensure its ‘customer first’ mantra- Tempemail – Blog – Emails

Read Article IndusInd Bank is focused on customer experience and its “customer first” mantra translates into meaningful and comprehensive product development, service, and product delivery through digital, simplifying the process of adoption. Anil Ramachandran, EVP and Head, Marketing and Retail Unsecured Assets, IndusInd Bank believes that as banking gets simplified, the communication too moves towards […]

HDFC Life’s CMO setting-up tech capabilities to optimise customer life cycle- Tempemail – Blog – Emails

Read Article We are living in a rapidly changing world, with quick digital adoption across the value chain. The perspective of customers, distributors, employees, suppliers, regulators, has seen a sea change. Pankaj Gupta, Senior EVP (Sales & Distribution) & CMO at HDFC Life defines these changes as synergistic changes and that the entire ecosystem today […]

Why Customer Experience on Social Media Is Important – Blog – Emails

With the continuous evolution of technology and dynamic innovation in the industry, expectations of customer experience are constantly on the rise. Today, 48% of consumers expect a response to social media questions and complaints within 24 hours. Social media, especially, has played an instrumental role in the power shift to customers. It is a goldmine […]

Vodacom’s Chatbot Answers up to 20 000 Customer Queries per day | Tempemail – Blog – Emails

With the nationwide COVID-19 lockdown in full effect, Vodacom has put numerous measures in place to protect customers and employees. These include measures that have seen frontline agents now working from home as well as stepping up its reliance on TOBi – Vodacom’s chatbot. Using the latest Artificial Intelligence (AI) technology, TOBi was created and […]

Building customer relationships during uncertain times: ecommerce insights amid Covid-19- Tempemail – Blog – Emails

Investing in relationships with consumers has never been more critical to the growth of e-commerce businesses. As the Coronavirus crisis deepens, new data has found, 90% of consumers say they are now shopping more online. What we are buying and where we are buying it from is also evolving, says Joe McCarthy, director of performance […]

Win them over with Webinars: Why B2B marketers should be using webinars at all stages of the customer journey- Tempemail – Blog – Emails

Read Article As organizations have embraced totally new models for work during the COVID-19 crisis and are preparing to have far more remote workers, they will look at leveraging various collaboration tools to set up a communication channel not only within the organization but also with the external customers. And this implies to all the […]