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Telstra tries to stop customers ‘falling through the cracks’ – Telco/ISP- Tempemail – Blog – Emails

Telstra believes a new frontline consumer and small business support system will help resolve issues faster and prevent customers from “falling through the cracks like they may have previously”. The telco is deploying a single agent console in consumer and small business (C&SB) that brings together data from a range of systems that agents previously […]