Jemena powers up CX in search of real-time customer feedback – Projects – Cloud- Tempemail – Blog – Emails

Electricity and gas distributor Jemena is upgrading its capacity to measure the experience that people have when they call in seeking assistance on complex installations and fault resolution. Jemena will today announce that it is deploying InMoment, initially in its contact centre operations before expanding the hosted software across its digital channels. Media and external […]