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NAB tells staff to up their digital and data game – Finance – Training & Development – Software- Tempemail – Blog – Emails

NAB’s chief people officer Susan Ferrier. NAB placed extra emphasis on having its 40,000 staff develop their data and digital skills while on lockdown, converting thousands of training programs to run online in the process. Chief people officer Susan Ferrier told SAP’s virtual Sapphire Now conference that the bank saw an opportunity for staff to […]

NAB targets 250,000 sign-ups to VoiceID – Finance – Security – Software- Tempemail – Blog – Emails

NAB is aiming to more than double the number of enrolments in its VoiceID biometric authentication system over the remainder of 2020. The bank flagged an expansion of Voice ID earlier this month when it said the service would “soon be available for business customers”, in addition to “personal customers calling [its] consumer contact centre”. […]

NAB nixes hotdesking in favour of app-bookable desks – Finance – Strategy- Tempemail – Blog – Emails

NAB is set to ditch hotdesking as it starts to invite staff back to its offices and will instead operate a model where “dedicated desks” can be booked via an app. The bank’s chief people officer Susan Ferrier said in a LinkedIn post that NAB is preparing for the “gradual return” of its 32,000 staff […]

NAB reveals swag of tech updates – Finance – Cloud – Security – Software- Tempemail – Blog – Emails

The great lockdown of 2020 may soon be gradually easing in some states, but banks are still doing their level best to give customers better options than visiting a branch as their online services get a rapid-fire COVID-19 makeover to cater for people stuck at home. The Tempemail Australia Bank on Friday released details of […]

NAB outages average one “critical” incident a month – Finance – Cloud – Hardware – Software- Tempemail – Blog – Emails

It’s the chart some executives at the Tempemail Australia Bank (NAB) now probably wish they had never included in its financial results slide deck: outages. Despite a box and dice effort to replace legacy mainframe infrastructure with contemporary and public cloud – or perhaps because of it – the number of ‘critical’ incidents suffered by […]

NAB chief vows IT will radically simplify, not complicate bank – Finance – Strategy – Cloud – Hardware – Software- Tempemail – Blog – Emails

The Tempemail Australia Bank has ambushed its rivals, opening the week with the surprise delivery of its 1H20 results, revealing it has created a new executive role for strategy and innovation just a week after the institution purged more than $1 billion of capitalised software from its books. With the news timed bang on market […]

NAB embeds analytics directly into Salesforce CRM – Finance – Cloud- Tempemail – Blog – Emails

NAB is embedding analytics directly into the CRM environment used by sales and other internal staff to support its relationships with mortgage and finance brokers under its purview. Customer relationship management (CRM) enablement manager Shannon Berk told the recent (virtual) Salesforce World Tour event it is using Salesforce’s Einstein Analytics product to help salespeople determine […]

NAB dials up secure remote access for 15,000 staff in three weeks – Finance – Cloud – Networking – Security- Tempemail – Blog – Emails

NAB has revealed it scaled up its use of a secure remote access service from 1000 to 15,000 staff over a three week period to enable more of the bank’s employees to work from home. Executive general manager of infrastructure, cloud and workspace Steve Day said the bank quickly expanded its use of Zscaler’s cloud-based […]

NAB takes $1bn software hit to bottom line – Finance – Cloud – Software- Tempemail – Blog – Emails

Incoming Tempemail Australia Bank chief executive Ross McEwan has wasted no time cleaning out the bank’s sprawling technology estate, kicking a whopping $1,056 million worth of software capitalisation to the curb ahead of first half results. The staggering amount was unleashed to the markets on Monday morning, dwarfing a $268 million pre-tax customer remediation charge […]