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Curtin Uni to launch 5G research lab with Optus – Strategy – Training & Development – Telco/ISP- Tempemail – Blog – Emails

Optus and Curtin University have teamed up to use the telco’s nascent 5G network for teaching, research and industry collaboration and establish an on-campus 5G lab. Optus’ first 5G partnership with a university will also be used to further Curtin’s smart campus initiatives that kicked off in 2017 and increase adoption of emerging technologies like […]

Optus spent three years setting standards for its outsourced call centres – Telco/ISP- Tempemail – Blog – Emails

Optus has spent the past three years setting common standards and metrics across its offshore contact centre operations in India and the Philippines, leaning on data and analytics to get the sizable project done. Vice president of digital consumer Vaughan Paul told iTnews the standards program encompassed three business process outsourcing (BPO) partners and collectively […]

Optus faces class action after 50k customers’ details sent to White Pages – Security – Telco/ISP- Tempemail – Blog – Emails

Optus is facing a class action lawsuit over the mistaken publication of 50,000 customers’ details in phone directories, which the telco disclosed late last year. Maurice Blackburn Lawyers filed the complaint and said it is “the first class action against a telco seeking compensation for a breach of privacy.” “In what is an important test […]