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Optus spent three years setting standards for its outsourced call centres – Telco/ISP- Tempemail – Blog – Emails

Optus has spent the past three years setting common standards and metrics across its offshore contact centre operations in India and the Philippines, leaning on data and analytics to get the sizable project done. Vice president of digital consumer Vaughan Paul told iTnews the standards program encompassed three business process outsourcing (BPO) partners and collectively […]