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Optus spent three years setting standards for its outsourced call centres – Telco/ISP- Tempemail – Blog – Emails

Optus has spent the past three years setting common standards and metrics across its offshore contact centre operations in India and the Philippines, leaning on data and analytics to get the sizable project done. Vice president of digital consumer Vaughan Paul told iTnews the standards program encompassed three business process outsourcing (BPO) partners and collectively […]

Change This Browser Setting to Stop Xiaomi from Spying On Your Incognito Activities – Tempemail – Blog – Emails

If you own a Xiaomi smartphone or have installed the Mi browser app on any of your other brand Android device, you should enable a newly introduced privacy setting immediately to prevent the company from spying on your online activities. Smartphone maker Xiaomi has begun rolling out an update to its Mi Browser/Mi Browser Pro […]