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Telstra CEO wants NBN upgrade paths reflected in govt policy – Telco/ISP- Tempemail – Blog – Emails

Telstra CEO Andy Penn wants a “long term” strategy for Australian telecommunications to be developed with government, spelling out upgrade paths for the NBN and removing barriers to 5G and edge compute deployments. Penn laid out a broad policy wishlist on Monday, in which he sought to use the restart from COVID-related lockdowns as a […]

Telstra 5G clocks 157 Mbps on average, says Opensignal – Telco/ISP- Tempemail – Blog – Emails

Telstra’s 5G service is hitting average download speeds of 157 Mbps according to Opensignal’s latest survey, placing it above average among the pack of telcos offering 5G services. The true 5G speed king is American telco Verizon, which uses high-frequency spectrum in the 28 and 39 GHz millimetre wave bands. The mmWave frequencies means Verizon […]

Telstra turns to IBM to help reshape its network supply chain – Telco/ISP- Tempemail – Blog – Emails

Telstra is using cognitive technology from IBM to decide how and where to distribute spares and other materials needed to build and maintain its network. Supply chain executive Jon Young told IBM’s Think 2020 conference last week that the telco is “nine months into a 12-plus month journey” deploying a cognitive “supply chain control tower”. […]

Telstra braces for fault ticket backlog – Telco/ISP- Tempemail – Blog – Emails

Telstra’s field service team is bracing for a backlog of ‘assurance’ work – and impatient customers – as COVID-19 restrictions are eased, after weeks of not being able to receive jobs. Field service principal Digby Wilson told an SAP forum at the end of April that field services work – comprising activations (orders) and assurance […]

Telstra tries to stop customers ‘falling through the cracks’ – Telco/ISP- Tempemail – Blog – Emails

Telstra believes a new frontline consumer and small business support system will help resolve issues faster and prevent customers from “falling through the cracks like they may have previously”. The telco is deploying a single agent console in consumer and small business (C&SB) that brings together data from a range of systems that agents previously […]

Telstra to book $300m Foxtel stake impairment charge – Finance- Tempemail – Blog – Emails

Telstra expects to recognise an impairment charge of about $300 million against its investment in a 35 percent stake in the Foxtel joint venture with Rupert Murdoch’s News Corp. Telstra’s decision follows the write down in value of the pay TV operator by News Corp a few hours earlier. “Foxtel has been facing industry disruption […]

Telstra throws deep learning at its network challenges – Cloud – Hardware – Software- Tempemail – Blog – Emails

Telstra is running deep learning algorithms over its Networks data to predict equipment failures before they occur and to find ways to address voice and SMS scams. Data science (Networks) team manager Tim Osborne revealed the project, which is codenamed Telstra AI Lab or TAIL, in a presentation to IBM’s Think 2020 conference overnight. TAIL […]

Telstra readies its mobile network for standalone 5G use – Telco/ISP- Tempemail – Blog – Emails

Telstra has upgraded its mobile network to be “5G standalone-ready”, meaning it will be able to support 5G-only devices once they appear, instead of only devices that operate using a mix of 4G and 5G. Group executive for networks and IT Nikos Katinakis said that “testing of early pre-commercial 5G standalone-capable devices is also underway”. […]

Telstra reveals facility outage numbers from bushfire crisis – Telco/ISP- Tempemail – Blog – Emails

Few assets, such as this mobile facility at Surf Beach in NSW, were fire-damaged. (Credit: Telstra) Telstra has revealed that 329 network facilities suffered over four-hour outages due to bushfires over six weeks last summer, though only around five were the direct result of fire damage. Over 70 percent of the outages were in NSW […]

Telstra to provide 21k more dongles to Victorian students for remote learning – Strategy – Telco/ISP- Tempemail – Blog – Emails

A further 21,000 Telstra internet dongles will be made available to Victorian public school students to ensure they can continue to learn from home during the coronavirus pandemic. Education minister James Merlino announced the new agreement with Telstra on Thursday, building on an earlier deal with the telco for 4000 SIM cards and 1000-SIM enabled dongles. […]